Customer Challenge
Various business organisations wanted to enhance their user experience by using the latest AI technology by establishing MetaHuman at potential places for their target customers. The organisations wanted to establish a Conversational AI bot to interact with customers, solve their queries, and provide them with real-time information at a fast pace. They also faced issues with API latency and connectivity. This project aims to increase the brand visibility and enhance customer experience.
Solutions
Setoo with its expertise in AI services developed a Holographic Virtual Advisor (Holographic VA) for various business organisations which focused on human-like conversations with customers. The adopted technology benefited various business organisations in the following ways:
- Increased Brand VisibilityEnhance Customer Experience with a Conversational AI-based virtual platformA Holographic Virtual Advisor (Holographic VA) reduced customer service time.Implemented optimized API calls with efficient error handling to ensure the system operated smoothly without noticeable delays.
Tech Stack
- Frontend
- Framework: Next.js (server-side rendering and static site generation)
- Styling: Tailwind CSS (utility-first CSS framework)
- ESLint: For linting JavaScript/TypeScript code
- Prettier: For code formatting
- Backend:
- Soul Machine: Interacted via APIs
- Python
- Deployment
- Version Control: Git (version control and collaboration)
- Vercel (hosting the frontend, leveraging its seamless integration with Next.js)
- GitHub Actions: For automating tasks such as testing and deployments
- Vercel: Integrates CI/CD for frontend
Result
The integration of the Hologram Virtual Assistant has resulted in a highly flexible and scalable solution, enabling the company to improve customer engagement, streamline internal processes, and remain at the forefront of digital transformation in the telecommunications industry.
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